Climbing up the stairs with catering equipment or food trays is physically exhausting and can be dangerous for our delivery colleagues. As such, a non-lift landing surcharge is applicable and the surcharge varies based on the type of event and location of the buffet setup or delivery. The surcharge is for us to engage additional assistance during the delivery. Kindly inform our sales representatives when you place the order if your venue do not have lift access. By informing us earlier, it allow us to plan our arrival time and manpower allocation for your delivery.